Refund policy

1. Short supply

If we deliver less than you paid for — because of a harvest shortfall or short weight found at delivery — we refund the difference: (kg ordered − kg delivered) × price per kg.

If we cannot deliver an order at all, we refund the full amount.

2. Late payments

If your payment reaches us after the 20-minute hold has ended and the stock has been sold, we refund the full amount.

3. Cancelled delivery days

If a delivery day is cancelled (for example because of weather or crop failure), every paid order for that day is refunded in full.

4. Quality complaints

Tell us on WhatsApp within 2 hours of delivery, with photos. If we agree the flowers were not as described, we refund the affected quantity.

5. How refunds are paid

Refunds are sent by UPI to the account you paid from, within 24 hours of being agreed. We share the UPI reference of the refund with you on WhatsApp.